Damages Policy
We take great care to ensure that all items are shipped in good condition, but we understand that sometimes items may be damaged during shipping. Please note the following terms and conditions:
1. Notification of Damage: Customers must notify us within 3 days of delivery if any of the items they received are damaged. Customers should email pictures of the damaged items and a request for a replacement to support@apptileshop.com. We will review the request and respond with instructions for returning the damaged merchandise.
2. Return of Damaged Merchandise: Customers are responsible for returning the damaged merchandise to us. We will provide a prepaid return label for the customer to use. The customer must return the damaged merchandise within 7 days of receiving the prepaid label.
3. Replacement of Damaged Items: Once we receive the damaged merchandise, we will inspect it to verify the damage. If the damage is confirmed, we will ship new items to the customer at no additional cost.
4. Timing of Replacement: We will make every effort to ship replacement items as soon as possible. However, please note that it may take up to 2 weeks for replacement items to be shipped, depending on availability.
5. Exceptions: Please note that this policy does not apply to items that were damaged due to customer misuse, mishandling, or neglect. We reserve the right to refuse a return or exchange if the damage was not due to a manufacturing defect or shipping error.
By purchasing from us, you agree to this damages policy. We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns about our damages policy, please contact us at support@apptileshop.com
1. Notification of Damage: Customers must notify us within 3 days of delivery if any of the items they received are damaged. Customers should email pictures of the damaged items and a request for a replacement to support@apptileshop.com. We will review the request and respond with instructions for returning the damaged merchandise.
2. Return of Damaged Merchandise: Customers are responsible for returning the damaged merchandise to us. We will provide a prepaid return label for the customer to use. The customer must return the damaged merchandise within 7 days of receiving the prepaid label.
3. Replacement of Damaged Items: Once we receive the damaged merchandise, we will inspect it to verify the damage. If the damage is confirmed, we will ship new items to the customer at no additional cost.
4. Timing of Replacement: We will make every effort to ship replacement items as soon as possible. However, please note that it may take up to 2 weeks for replacement items to be shipped, depending on availability.
5. Exceptions: Please note that this policy does not apply to items that were damaged due to customer misuse, mishandling, or neglect. We reserve the right to refuse a return or exchange if the damage was not due to a manufacturing defect or shipping error.
By purchasing from us, you agree to this damages policy. We reserve the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns about our damages policy, please contact us at support@apptileshop.com